Payment Information - Hong Kong

General Information ID:    INFO1650    Updated:    12/04/2017

Description

The payment information below is for enrollments made at http://www.symantec.com/en/hk/ssl-certificates/

Symantec Ltd will accept payment in HKD dollars.  If you enrolled through one of our international websites, please see the links to the relevant payment information below.

Payment information in other regions:

United Kingdom: INFO1598 

Europe, Middle East, and Africa: INFO1601

Australia and Singapore: INFO1602 

Taiwan: INFO1651

United States, Canada, and Latin America: INFO1062

Symantec accepts the following forms of payment:
 

Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests

Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:

  1. State "Purchase Order” only. Other descriptions will not be acceptable, e.g., "Purchase Requisition" or “Purchase Request”.
  2. State a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical address.  Note: If the PO needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an email address.
  4. The vendor must be clearly stated as:

DigiCert Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States

  1. The description (order number), the quantity, and the unit price of what is being purchased needs to be described in the body of the PO.
  2. The PO must be printed on the letterhead of the company purchasing the ID.
  3. Payment terms must be Net30 days or less.
  4. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.
  5. The PO must be payable in HKD Dollars.
  6. Please email or fax a copy of your Purchase Order (as listed in https://www.websecurity.symantec.com/support/contact).

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).

Credit Cards

  • MasterCard
  • VISA

Note: Credit Card is the preferred method of payment and is required if you need your order expedited.  The credit card given for purchase will not be charged until the certificate has been issued.  A receipt via e-mail will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be taken online at go.symantec.com/login-hk

Cheques

Symantec Ltd will accept cheques.  Please include the common name, organization name and order number for the Server ID on all correspondence. Symantec Ltd. must receive your cheque before your Symantec Server ID can be issued. Please write the Order Number on the face of the cheque before mailing.  If this information is not included, the payment will be returned.

Note: Processing time for cheques is typically 3-8 weeks.


Payee/Account Holder: DigiCert Inc.

Please post the Cheque to:


DigiCert Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States

Please write down the invoice number on the back of the cheque


 Wire Transfers

Symantec Ltd will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec Ltd must receive the wire of funds before your Symantec Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.
 

Wire Instructions:

Bank Name : Bank of America
Bank Address : 1655 Grant St. 10th Floor Concord, CA 94520
Account Number : 55911
Sort Code: 26009593
SWIFT Code: BOFAUS3N
 

 Billing Inquiries

For billing inquiries please email one of the contacts below. In your email, please include the following:

  1. Invoice Number
  2. Order Number
  3. Billing Enquiry

Trust Services Accounts starting with: 

1-10 and A-H   I-P  Q-Z
Ashwin Kadu 
Ashwin_Kadu@symantec.com 
Jalal Beug
JalalMaqbul_Beug@symantec.com 
Kaivalya Phansalkar  
Kaivalya_Phansalkar@symantec.com 

 

Receipt Requests

Please email one of the contacts above and include the following when requesting receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction.

For Class 1 ID credit card purchases, requests for receipts should be sent to one of the contacts above and include the following when requesting Class 1 receipts:

  1. Name
  2. E-mail Address where the Digital ID was sent
  3. Date of Charge
  4. Last four digits of credit card number
  5. Phone Number to Contact you in case we cannot locate the transaction

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