Installing Digital ID Certificates for Secure Email on Windows 10

Solution ID:    SO5831    Updated:    05/11/2016

Problem

You need to install Digital ID Certificates for Secure Email on Windows 10 and are either unsure how to proceed or are experiencing errors in the process.

Error Message

  • Correct the highlighted fields.
  • Cryptographic service provider is not available.

Cause

Windows 10 does not use Active X controls the same way that older versions of Windows Operating Systems do.  This causes errors when installing Digital ID Certificates for Secure Email.  Edge, the new default browser in Windows 10, will corrupt the private key of Digital ID Certificates for Secure Email offered by Symantec.

Solution

If you have attempted to install your Digital ID Certificate in Edge, you must use Chrome to install the certificate.  It will not succeed in Internet Explorer.  

 

To install Digital ID Certificates in Windows 10, follow the below steps:

  • In Internet Explorer:
    1. Open Internet Explorer.
    2. Click tools or the gear icon  in the upper right and select Compatibility View Settings.
    3. Enter Symantec.com in the field under Add this website:
    4. Click Add, then Close.
    5. Install the root and intermediate certificates according to these instructions.
    6. Use the information in the Approval and Password emails you received to install your certificate.

If you experience an error in Internet Explorer, please use Chrome to install your Digital ID Certificates.

Legacy ID

vs41211

Disclaimer:

Terms of use for this information are found in Legal Notices

Contact Support

Find Answers