How do I obtain the Class 1 Digital ID Root CA or Intermediate CA?

Solution ID:    SO6395    Updated:    05/11/2016

Problem

The Digital ID Certificate you installed is not valid in Windows or can not be validated and is not installed in Firefox.  

Error Message

This certificate is not yet valid or has expired.

 

This certificate will cannot be validated and will not be imported.

Cause

The Root and Intermediate certificates have not been installed.

Solution

The Class 1 Intermediate CA certificate and Class 1 Root CA certificate are available by clicking on the attachments below.
 
 
*Note: As of 10/21/2015, Digital ID Certificates have moved from SHA-1 to SHA-2.  This means that the hash algorithm has changed from 160-bit to 256-bit.  In short, it's stronger.  This also means that the intermediate certificate has changed from a G4 to a G5 certificate.  If you have a certificate issued before 10/21/2015, you will need to install the Symantec Class 1 Individual Subscriber CA - G4.cer
 
 
Internet Explorer download and installation directions:
 
  1. Click on the VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer link below
  2. Click Open
  3. Click Install Certificate
  4. Click Next
  5. Click the button to Place all certificates in the following store
  6. Click Browse
  7. Click Trusted Root Certification Authorities
  8. Click OK > Next  > Finish > OK > OK
  9. Do the same for the Symantec Class 1 Individual Subscriber - G5.cer certificate but place it in the Intermediate Certification Authorities store

 

Chrome download and installation directions:

  1. Click on the VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer link below
  2. Navigate to your downloads folder and right click on VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer and select Install Certificate
  3. Click Next
  4. Click the button to Place all certificates in the following store
  5. Click Browse
  6. Click Trusted Root Certificate Authorities
  7. Click Next > Finish
  8. Do the same for Symantec Class 1 Individual Subscriber - G5.cer certificate but place it in the Intermediate Certification Authorities store

 

Firefox download and installation directions:

  1. Click on the VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer link below
  2. Click on the Sandwich button > Options > Advanced > Certificates tab > View Certificates > Authorities Tab
  3. Click on Import
  4. Navigate to your downloads folder
  5. Select VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer then click Open
  6. Select all three checkboxes then click OK
  7. Do the same for Symantec Class 1 Individual Subscriber - G5.cer certificate

 

Thunderbird:

  1. Use step 1 and 2 for Firefox above
  2. Then open Thunderbird, right click on the account you want to use the certificate with and click Settings
  3. click on Security in the left-hand pane
  4. Click on the View Certificates > Authorities Tab
  5. Click on Import
  6. Navigate to your downloads folder
  7. Select VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer then click Open
  8. Select all three checkboxes then click OK
  9. Do the same for Symantec Class 1 Individual Subscriber - G5.cer certificate

Attachment

VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband


Attachment

Symantec Class 1 Individual Subscriber CA - G4.cer
0Bytes • < 1 minute @ 56k, < 1 minute @ broadband


Attachment

Symantec Class 1 Individual Subscriber - G5.cer
2K • < 1 minute @ 56k, < 1 minute @ broadband


Legacy ID

vs42850

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