Error when purchasing Digital ID Certificate for Secure Email

Solution ID:    SO6903    Updated:    05/11/2016

Problem

You are attempting to purchase a Digital ID Certificate for Secure Email, but cannot because of an error.

Error Message

An unexpected error has occurred...

Cause

  • The network that the computer is on is blocking credit card transactions.
  • The Symantec Ordering Portal is experiencing higher than normal load and cannot process your order at this time.

Solution

  1. Please try a different web browser to purchase the Digital ID Certificate for Secure Email.
  2. If you are still unsuccessful in purchasing your certificate, use a different computer if it is available.
  3. If you are still unsuccessful, please wait 24 hours and try again.  
  4. If you are still unsuccessful, please contact your IT Department regarding the issue to confirm that credit card transactions are allowed on the network.

Legacy ID

vs44151

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