What is the .pfx password or Why is my password not working?

Solution ID:    SO9435    Updated:    06/06/2012


I do not know the .pfx password

I forgot the .pfx password

The password is not working


A .pfx file can be created when backing up the following certificate(s):

  • SSL Certificate (usually for Microsoft IIS)
  • Code Signing ID
  • ECA Certificate
  • Class 1 Digital ID (Personal Email)

    The backup (.pfx) file will contain the certificate's private and public keys. During the export process, a password is created by the user to protect the file.  The password is required to import the certificate(s).

If the password is not working or is not known, try the following:

  1. If the original PC with the certificate(s) is still available, export the certificate again and create another password.

    See the solution below that applies to your product:

    SO911 Export or Back Up an SSL certificate in Microsoft IIS 5.0 or 6.0
    SO7295 How do I move a Microsoft Office and VBA Signing Digital ID?
    SO6063 Export and Import using: Outlook / Internet Explorer / Firefox / Netscape / Thunderbird
    SO8633 How To Back Up Your ECA Certificate Using Internet Explorer?

  2. If it not possible to re-export the certificate, the certificate(s) must be replaced.

      See the solution below that applies to your product:

    SO7146 Replace an SSL Certificate with the Challenge Phrase

    SO1737 How do I replace a Code Signing Digital ID with the Challenge Phrase?
    SO7194 How do I replace a Class 1 Digital ID with the Challenge Phrase?
    SO4217 How to replace an ECA (External Certificate Authority) certificate?



Terms of use for this information are found in Legal Notices

Contact Support

Find Answers


This article is available in the following languages: