Payment Information - United Kingdom (UK)

General Information ID:    INFO1598    Updated:    12/04/2017

Description

The payment information below is for enrollments made at http://www.symantec.com/en/uk/ssl-certificates/ . If you enrolled through one of our international websites, please see the links to the relevant payment information below.

Payment information in other regions:

Europe, Middle East, and Africa: INFO1601

Australia and Singapore: INFO1602

Hong Kong: INFO1650

Taiwan: INFO1651 

United States, Canada, and Latin America: INFO1062 

 
Symantec accepts the following forms of payment: 
Purchase Order (PO)  
Credit Cards 
Checks 
Wire Transfers 
Billing Inquiries 
Receipt Requests 

Purchase Order (PO)

In order to purchase a certificate using a Purchase Order (PO), the PO must contain the following information:

  1. State Purchase Order, or Purchase Commitment only. Other descriptions will not be acceptable, e.g., Purchase Requisition or Purchase Request.
  2. State a Purchase Order (PO) number.
  3. The PO must include an Invoice or Bill To physical address. 
    Note: If the PO needs to be sent to a particular person's attention, this information must be clearly stated on the PO. Please include an email address. 
  4. The vendor must be clearly stated as:

    DigiCert Inc.
    2801 North Thanksgiving Way, #500 
    Lehi, UT 84043 United States
     
  5. The description (order number), quantity, and the unit price of what is being purchased needs to be described in the body of the PO.
  6. Payment terms must be Net30 days or less.
  7. The PO must be payable in GBP (£).
  8. If the PO has an approval signature field, there must be a valid signature on the PO. An electronic signature is acceptable.


Please fax or email your Purchase Order to Symantec within 2 business days using the following contact information:
https://www.websecurity.symantec.com/support/contact

Important: Failure to comply with the above requirements may result in rejection of your Purchase Order (PO).  
Payment can be updated to Credit Card online by signing into your Symantec Trust Center Account.

Credit Cards

  • American Express
  • MasterCard
  • Discover/Novus
  • Visa

 

Note: Credit Card is the preferred method of payment and is required if you need your order expedited. The credit card given for purchase will not be charged until the certificate has been issued. A receipt via email will be sent to the listed billing contact in the order within 48 hours after the charge has taken place.

Credit Card payments can be taken online by signing into your Symantec Trust Center Account.

Checks

Symantec will accept checks made payable to DigiCert Inc. Please include the common name, organization name and order number for the Server ID on all correspondence. Symantec must receive your check before your Symantec Server ID can be issued. Please write the Order Number on the face of the check before mailing. If this information is not included, the payment will be returned. 


Note: Processing time for checks is typically 3-8 weeks.

Please mail payments to:  
 
Post Office Mailing Address:

DigiCert Inc.
2801 North Thanksgiving Way, #500 
Lehi, UT 84043 United States
 

Wire Transfers

Symantec will accept wire transfers. Please include the common name, organization name and order number for the Server ID on all correspondence to ensure funds are applied to your account. Symantec Limited must receive the wire of funds before your Symantec Server ID can be issued. When wiring the funds, please reference the Order Number within the instructions of the wire.

Note: We strongly recommend paying by credit card as there are applicable fees by a transmitting bank as well as a recipient bank. Please instruct your bank that you will bear those charges. Processing time for wire transfers is 2-4 weeks.

Wire / ACH Instructions:

Please send an email  for full Wire/ACH instructions (as listed in https://www.websecurity.symantec.com/support/contact).

Billing Inquiries

For billing inquiries please email one of the contacts below and include the following:

  1. Invoice Number
  2. Order Number
  3. Billing Question / Problem


Trust Services Accounts starting with: 

1-10 and A-H   I-P  Q-Z
Ashwin Kadu 
Ashwin_Kadu@symantec.com 
Jalal Beug
JalalMaqbul_Beug@symantec.com 
Kaivalya Phansalkar  
Kaivalya_Phansalkar@symantec.com 

 

Receipt Requests

For Secure Site and Commerce Site Server ID credit card purchases, receipts are issued via email to the designated billing contact within the order. Credit cards are not charged until the certificate has been issued. Once the charge has taken place, the receipt will be sent within 48 hours via email to the listed billing contact. For re-requesting receipts for Secure Site and Commerce Site Server ID's, please email one of the contacts above. Please be sure to include the following when requesting Secure Site and Commerce Site Server ID receipts:

  1. Name
  2. Order Number
  3. Common Name (if applicable)
  4. Date Charged
  5. Amount Charged
  6. Last four digits of credit card number
  7. Phone Number to Contact you in case we cannot locate the transaction

 

For Class 1 ID credit card purchases, requests for receipts should be sent to one of the contacts above. Please be sure to include the following when requesting Class 1 receipts:

  1. Name
  2. Email Address where the Digital ID was sent
  3. Date of Charge
  4. Last four digits of credit card number
  5. Phone Number to Contact you in case we cannot locate the transaction

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