FAQ – Google Proposal Certificate Reissuance

Alerts ID:    ALERT2386    Updated:    08/04/2017

Severity

Information

Description

  1. I received a recommendation to replace some certificates in August – what do I need to do?


    Google revised their proposal on June 28, 2017. This latest response puts forth a new set of dates.  Based on Google’s new proposal, there will not be any impending impact on the original August dates that Google had previously proposed. Therefore, there is no immediate customer action required at this time.
     

  2. I’ve read Google’s recent proposal, is there any action I need to take immediately?

    No. We are reviewing Google’s latest post carefully and will continue to work with customer, partners and internet community to understand the impact and navigate through the process.

     
  3. What support is available if I need assistance?

    Support information is available via the following links:
    Symantec:  https://www.symantec.com/page.jsp?id=contact-authentication-services
    Thawte:  https://www.thawte.com/support/#contact
    GeoTrust:  https://www.geotrust.com/support/#contact
    RapidSSL:  https://www.rapidssl.com/support/#contact